Communication - Business Revision Notes

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Contents

Communication 5

Internal Communication 5

External Communications 5

Barriers to Effective Communication 5

Written, Oral and Visual Communications 6

Principles of Good Communication 7

Choosing a Method of Communication: 8

Meetings 9

Purpose/Advantage of Meetings: 9

Essential Elements of Meetings 9

Key Definitions 10

Notice 10

Agenda 10

Quorum 10

Chairperson Functions 10

Chairperson Characteristics 11

Secretary 11

Secretary Functions 11

Secretary Characteristics 11

Minutes 12

Memos 12

Business Letters: Layout 12

Reports 13

Objectives 13

Layout of a Report 13

EDI- Electronic Data Interchange 14

Advantages of EDI 14

Videoconferencing 14

Internet (WWW) 14

Advantages 14

E-mail 15

Advantages 15

Disadvantages 15

Data Protection Act 1988 (Computers) 15

Management Skills in Different Settings 16

Communication

  • Communication involves transferring information from one person to another. The receiver must interpret the message and act upon it.
  • There are 2 types of communication: external and internal

Internal Communication

  • Examples: internal noticeboard, suggestions box, memo
  • Upward: A lower to a higher level in an organisation.

eg: making a suggestion to management

  • Downward: moves from a higher to a lower level.

eg: managers give orders

  • Horizontal: communication moves between people at the same level.

Communication between 2 or more people in the same business.

External Communications

  • Examples: telephone, email, press conference
  • Customers: marketing manager replies to their complaints
  • Government: entrepreneur sends in tax returns to revenue

Barriers to Effective Communication

  1. Language
  • Jargon is a technical language used in a specific industry/workplace that only they understand.
  • If the sender uses words the receiver doesn’t understand or jargon, the receiver won’t act on information appropriately.
  1. Prejudice
  • Receiver may have personal bias against the sender that impacts their receiving of the message.
  • May not listen to what he/she ...

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