Conflict Resolution --The Consumer and Sale of Goods &Supply of Services Act 1980

1. The use of the consumer association in seeking conflict resolution over a goods purchase is ____________?
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2. What is the meaning of the ombudsman?
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3. The ombudsman's office can be called _______________? in a consumer -retailer dispute?
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4. The ombudsman's decision is binding on which of the following______________?
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