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English Junior Cert Sample Answer Letter

Recently, you had a bad experience at a hotel. The reception staff were rude, the room was untidy and the shower unhygienic, and the “continental breakfast” that was promised during booking turned out to be day-old boiled eggs. Write a letter to the hotel that outlines your dissatisfaction and recommend/suggest ways to improve this matter.

September 25, 2014

Dear Sir or Madam,

On September 16, I stayed at your hotel for 2 nights in room number 206. As I mentioned to your receptionist upon check-out, I found the accommodation to be unsatisfactory in the following ways:

The reception staff during the check-in process was rude.

The room was untidy and the shower unhygienic.

The continental breakfast that was both advertised and promised during booking was unsatisfactory and, perhaps, unsafe.

I was extremely disappointed at the standards of the hotel, as I had done a great deal of research before my stay. I am sorry to state that I will not be recommending this location to friends and I feel inclined to request a refund for my stay.

I require your response to this letter at your earliest convenience.

Yours sincerely,

Jane Smith

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